Privacy Policy

Rug Pad (“us”, “we”, or “our”) operates the rugpad.com.au website (the “Service”).

This page explains our policies on the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information except as described in this Privacy Policy.

By using the Service, you agree to the collection and use of information in line with this policy. Unless otherwise defined here, terms have the same meaning as in our Terms of Service (see: /policies/terms-of-service or the Terms link in our footer).

Information We Collect and Use

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personal Information may include, but is not limited to: your name, email address, phone number, billing/shipping address, and order details.

We use Personal Information to:

provide and improve our Service and products,
process and fulfil orders, payments and returns,
communicate with you (e.g., order updates, support, marketing where permitted),
detect, prevent and address technical or fraudulent issues,
comply with legal obligations.

Log Data

When you visit our Service, your browser may send Log Data such as your IP address, browser type/version, the pages you visit, the time and date of your visit, time spent on pages and other diagnostics.

We may use third-party services (e.g., Google Analytics) to collect, monitor and analyse this information to improve functionality and user experience. These providers use cookies and have their own privacy policies governing how they use such information.

Cookies

Cookies are small files stored on your device. We use cookies (and similar technologies) to operate the site, keep you signed in, remember preferences, analyse traffic and, where applicable, personalise advertising.

You can set your browser to refuse cookies or to alert you when cookies are being set. If you disable cookies, some parts of the Service may not function properly.

Behavioural Remarketing

Rug Pad may use remarketing services to advertise on third-party websites to previous visitors to our site. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service. Where required, we obtain consent for marketing cookies.

Service Providers

We may engage third-party companies and individuals to:

facilitate the Service,
provide the Service on our behalf,
perform Service-related tasks, or
assist us in analysing how the Service is used.

These third parties have access to Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

Communications

With your consent (or as otherwise permitted by law), we may use your Personal Information to send newsletters, promotions and other information we think may be of interest to you. You can opt out at any time by using the unsubscribe link in our emails or contacting us at info@rugpad.com.au.

Compliance with Laws

We may disclose your Personal Information where required to do so by law, subpoena or court order, or if we believe such action is necessary to comply with the law, respond to lawful requests, or protect the security or integrity of our Service and customers.

Security

We take reasonable administrative, technical and physical safeguards to protect Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to—and maintained on—computers located outside your state, territory or country where data protection laws may differ. If you are located outside Australia and choose to provide information to us, please note that we transfer Personal Information to Australia and process it there. By submitting your information, you consent to that transfer.

Links to Other Sites

Our Service may contain links to external sites not operated by us. If you click a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We are not responsible for the content, privacy policies or practices of third-party sites or services.

Children’s Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@rugpad.com.au so we can take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the “Last updated” date below. You are advised to review this page periodically for changes. Changes are effective when posted.

Last updated: 22.08.2024

Contact Us

If you have any questions about this Privacy Policy or your Personal Information, please contact us at:
info@rugpad.com.au