Refunds

At Rug Pad, we want you to love your purchase. If it’s not quite right, returns are easy—and free.

60-DAY FREE RETURNS

You have 60 days from the date you receive your item to request a return. Returns are free within Australia—no restocking fees, no return shipping charges.

ELIGIBILITY

To be eligible for a return:

• The item must be in the same condition you received it: unused, uncut, and clean.
  
• Include original packaging and any accessories or inserts.
  
• Provide a receipt or proof of purchase.
  

Note: Gift cards and custom/special-order items are not returnable. Items marked “Final Sale” are not eligible for return.

HOW TO START A RETURN

1. Email us at info@rugpad.com.auwith your order number and the item(s) you’d like to return.
   
2. If your return is approved, we’ll send you a prepaid return label and instructions.
   
3. Drop the parcel off as directed. That’s it—no fees.
   

TIMING

• Please allow up to 10 business days for the parcel to reach our warehouse after you send it back.
  
• Once received, returns are inspected within 5 business days.
  

REFUNDS

If approved, your refund will be issued to your original payment method. Banks and card issuers may take additional time to post the credit.

EXCHANGES

Want a different item instead? The fastest way is to:

1. Start a free return for the original item, and
   
2. Place a new order for the item you want.
   

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you received the wrong item, contact us right away at info@rugpad.com.auwith photos. We’ll make it right.

NON-RETURNABLE ITEMS

• Gift cards
  
• Custom or special-order items
  
• Final Sale items (where clearly stated on the product page)
  

FRIENDLY REMINDER

Please try your rug or rug pad on a clean, dry surface and avoid cutting or trimming until you’re sure you’ll keep it. Items altered after delivery (e.g., cut to size) can’t be returned.